DOT MOBILES ONLY - Cancellation and rescheduling policies.

Home visits require a non-refundable $50 deposit. 

0-25 Mile Radius 

26-50 Mile Radius (+$50.00) 

50-100 Mile Radius (+$150.00) 

DOT IN-Office Visits ( Scheduled Appointments )

a non refundable $25 deposit.

CANCELLATION & RESCHEDULING POLICIES

CANCELLATION POLICY DUE TO COLD/FLU LIKE SYMPTOMS

During the COVID-19 Pandemic, we are waiving the cancellation fee if you cancel because of flu or cold-like symptoms, and you will not be able to rebook your appointment for a period of 1 week. We want to keep all staff and clients safe during the pandemic.  But in the interest of our team members and clients, please give us as much notice as possible if you need to change or cancel your appointment.

SAME DAY CANCELLATION POLICY & APPOINTMENT NO SHOW POLICY

We require 24 hours notice to cancel or change any single service appointment and 48 hours notice for multiple same-day service appointments.  If the required notice is not given, or if the client does not show up for their appointment, the appointment will be canceled and the secure deposit will not be refunded . LATE FOR APPOINTMENT Please ensure that you arrive 10-15 minutes before your appointment. If you are more than 30 minutes late please reach out and request for your appointment to be rescheduled. See No Show policy 

CONFIRMATION POLICY

Clients receive a confirmation notice by text and email. We will attempt to confirm each appointment 48 hours prior to the date of the appointment.  If the appointment has not been confirmed 24 hours prior to the scheduled time of the service (for one up to two appointments, 3 or more appointments require 48 hours notice), we reserve the right to cancel your appointment with a confirmed replacement.

SECURE DEPOSIT REFUND - (notice for clients booking online )

Please be advised that if you cancel your appointment, you will not receive a refund for the secure deposit you made. This means that the deposit you paid to secure your appointment is non-refundable and cannot be returned to you under any circumstances if you decide to cancel. It is important to consider this policy before booking your appointment and to only make a deposit if you are certain that you will be able to attend your scheduled appointment. 

GROUP PARTIES 

Group parties (3 or more people) require a 50% non-refundable fee per person. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel. 

CANCELLATION POLICY

Scheduled treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge. If your appointment is not canceled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window, will be charged in full. Because of this policy, a valid credit card number is required at time of booking.